Privacy Policy
Effective Date: 17/06/2025
At Instyle Glass and Aluminium, we take your privacy seriously. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and other applicable Australian privacy laws. By visiting our website or using our services, you agree to the practices described in this policy.
1. Introduction
Instyle Glass and Aluminium respects your privacy and is committed to safeguarding the personal information that you provide us. This Privacy Policy explains how we collect, use, and share your personal information and outlines the choices you have regarding your information. We are dedicated to ensuring your privacy is protected in accordance with Australian privacy laws.
2. Who We Are
Instyle Glass and Aluminium is a leading provider of custom glass and aluminium solutions for residential, commercial, and industrial applications. We specialize in designing, manufacturing, and installing a wide range of aluminium windows, doors, shopfronts, curtain walls, bi-fold doors, automatic doors, office glass partitions, and custom glazing solutions.
3. Personal Information We Collect
We may collect the following types of personal information when you interact with our website, services, or make inquiries:
Contact Details: Name, phone number, email address, and mailing address.
Payment Information: Credit card details or payment information for transactions.
Project Information: Details regarding your project, including design preferences, property information, and project specifications.
Device Information: IP address, browser type, and device data collected automatically when you visit our website.
Communication Data: Any communication between you and our team via email, phone, or our contact forms.
4. How We Collect Your Information
We collect personal information in the following ways:
Direct Interactions: When you submit a quote request, contact us via email or phone, or use our contact forms.
Website Use: When you interact with our website (e.g., browsing, completing forms, or making inquiries), we automatically collect information via cookies, web beacons, or other tracking technologies.
Third-Party Sources: If you use third-party services to contact us or engage with our website, we may collect information from those sources in accordance with their privacy policies.
5. How We Use Your Information
The personal information we collect will be used for the following purposes:
To respond to your inquiries, requests, and provide quotes.
To process orders, manage transactions, and provide customer support.
To communicate with you regarding project updates, product information, and promotions.
To improve our website, services, and customer experience.
To comply with legal obligations and protect our business interests.
6. How We Protect Your Information
We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, loss, misuse, and alteration. These measures include encrypted communications, secure data storage, and restricted access to sensitive information.
However, no data transmission over the internet is 100% secure, and while we strive to protect your information, we cannot guarantee absolute security. By using our services, you acknowledge that you understand the inherent risks associated with transmitting personal information online.
7. Disclosure of Your Information
We may share your personal information with third parties in the following circumstances:
Service Providers: We may share your information with trusted third-party service providers who assist us with tasks such as payment processing, website hosting, data analysis, and customer support.
Legal Requirements: We may disclose your information if required by law or in response to valid legal processes, such as subpoenas or court orders.
Business Transfers: If we undergo a business transaction such as a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We do not sell or rent your personal information to third parties for marketing purposes.
8. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your user experience on our website. Cookies are small files stored on your device that help us recognize your preferences and analyze site traffic.
You can control cookie settings through your browser, including accepting or rejecting cookies. However, disabling cookies may affect your ability to access certain features on our website.
9. Your Rights and Choices
Under the Australian Privacy Principles (APPs), you have the following rights regarding your personal information:
Access and Correction: You may request access to the personal information we hold about you and ask for corrections if the information is inaccurate or incomplete.
Deletion: You may request the deletion of your personal information, subject to legal and contractual obligations.
Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.
Complaints: If you believe we have breached your privacy rights, you may contact us to resolve the issue. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
10. Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Retention of Your Information
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
13. Contact Us
If you have any questions or concerns about our privacy practices or wish to exercise your rights regarding your personal information, please contact us using the following details:
Instyle Glass and Aluminium
Address: 2/9 McCormack Street, Arndell Park NSW 2148
Phone Number: (02) 9831 4000
Email: info@instyleglassandaluminium.com.au
Thank you for trusting Instyle Glass and Aluminium with your personal information. We value your privacy and strive to provide you with a safe and secure experience when using our services.